Data Security

939939 Privacy Policy — Your data is safe with us

This Privacy Policy clearly sets out how your personal data is collected, stored, and protected on the 939 platform. Your trust is our highest priority.

Last Updated: January 2026
Key Points at a Glance
  • Your data is never sold to third parties
  • All data secured with SSL encryption
  • You may request deletion of your data at any time
  • Full transparency on cookie usage

How we protect your privacy

Every piece of your data on 939 is stored with the highest level of security.

SSL encryption

Every transaction and personal detail is protected by 256-bit SSL encryption. No hacker or third party can access this information.

Secure Data Storage

Your data is stored on secure servers. Regular backups and security audits ensure your information remains safe at all times.

Your data is never sold

939 never sells your personal data to third parties. Your information is not shared with anyone except where legally required.

Cookie controls

We are fully transparent about which cookies we use. You can turn off non-essential cookies at any time.

KYC verification process

Documents collected for identity verification are used solely for legal compliance purposes. Once verified, they are stored securely.

Your control

You have the right to view, correct, or request deletion of your personal data at any time. Simply contact our support team.

By using the 939 platform, you agree to this Privacy Policy. Please read the full policy carefully.

1 Introduction

939 is a trusted online gaming and entertainment platform built for users in Bangladesh. We believe that protecting each player's personal data is a core responsibility. This Privacy Policy explains what information is collected when you register or use the 939 platform, how that information is used, and the measures we take to keep it secure.

The 939 Privacy Policy has been developed in line with international data protection standards. Our goal is to be fully transparent about how your data is managed. If anything is unclear, our support team is always available to help.

This policy applies to the 939 website, mobile app, and all associated services. Using the platform constitutes your agreement to all terms of this Privacy Policy.

2 What data we collect

Under the 939 Privacy Policy, we only collect information that is necessary to deliver platform services and meet legal obligations. The types of data collected are described in detail below.

Information collected at registration:

  • Full name (as it appears on your national ID)
  • Date of birth (for age verification)
  • Email address
  • Mobile Number
  • Residential Address
  • National ID or passport number (for KYC verification)

Information collected automatically during use:

Data Type Reason for Collection
IP address Security & Location Verification
Device type & OS Technical support and experience improvement
Browser Information Ensuring Compliance
Login Date & Time Account security
Gaming History Personalized Experience & Reports
Transaction Information Financial records and legal compliance

We never store your full payment card number or bank password. Only the information strictly required to process a mobile banking transaction is used.

3 How Your Information Is Used

Data collected on 939 is used only for specific, defined purposes. Under our Privacy Policy, no information is ever used outside of its approved purpose.

  • Account management: To secure registration, login, and account safety.
  • Identity Verification (KYC): For legal compliance and age verification purposes.
  • Transaction Processing: To ensure deposits and withdrawals are processed smoothly.
  • Customer Support: To resolve your issues quickly and efficiently.
  • Security Monitoring: To detect fraud and suspicious activity.
  • Promotions & Offers: To send relevant offers based on your preferences (with your consent).
  • Platform Improvement: To analyze and improve the overall user experience.
  • Responsible Gaming: To identify patterns of excessive gaming and provide appropriate support.

939 never sells your data to marketing agencies or third parties. To opt out of promotional communications, contact our support team.

4 Data Retention & Period

939 does not retain your data longer than necessary. The retention periods under our Privacy Policy are outlined below:

Data Type Retention Period
Account information For the duration of active account + 5 years
Transaction Records 7 Years (Legal Obligation)
KYC documents 5 years after account closure
Gaming History 3 Years
Support Contact 2 Years
Log Files 1 Year

Once the designated retention period expires, data is securely deleted or anonymized. Certain information may be retained longer due to legal obligations.

5 Data Sharing & Disclosure

939 is committed to protecting your data. We never sell your information under any circumstances. However, data may be shared in the following limited cases:

Data Sharing Scenarios:

  • Payment Provider: Necessary information is shared with mobile banking and e-wallet providers to complete transactions.
  • Game Provider: Only the minimum data necessary to run third-party games is shared.
  • Legal authorities: Disclosure of information is mandatory when required by court order or regulatory authority.
  • Fraud Prevention: Information may be shared with relevant authorities for the prevention of cybercrime.

All third parties with whom 939 shares data are bound by confidentiality agreements and are required to maintain the same level of data protection that we do.

6 Cookie policy

939 uses cookies on its website and app to improve the user experience. Cookies are small text files stored in your browser that remember your preferences and session details.

Types of cookies we use:

Cookie type Purpose Duration
Essential cookies Login Sessions & Security Until End of Session
Functional cookies Remembering Language & Preferences 1 Year
Analytics Cookies Usage Statistics 6 Months
Marketing Cookies Relevant Advertising 30 Days

You have the option to disable all cookies except essential ones. Cookies can be deleted or blocked at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

7 Your rights

Under the 939 Privacy Policy, you have full control over your own data. Your rights include:

Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

Under certain circumstances, you may request that your data be deleted.

Right to Object to Processing

You have the right to object to the use of your data for marketing purposes.

Right to Data Portability

You have the right to receive your data in a readable, portable format.

Right to Restrict Processing

Under certain circumstances, you may request that the processing of your data be temporarily restricted.

To exercise any of these rights, email [email protected] or reach out via the support chat. We aim to respond within 30 days.

8 Child Protection

The 939 platform is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If we become aware that we hold personal data belonging to anyone under the age of 18, that data will be deleted immediately and the associated account will be closed.

If you suspect a child or underage individual you know is using 939, please notify our support team immediately. We will take prompt action.

9 Security Measures

939 uses industry-standard technical and organizational security measures to protect your data. The following safeguards are always active under our Privacy Policy:

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • Firewall Protection: Advanced firewalls prevent unauthorized access.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Regular Security Audits: Regular audits conducted by third-party security experts.
  • Restricted Access: Only authorized personnel have access to user data.
  • Data Backup: Regular backups are maintained to prevent data loss.

Despite our security measures, no system on the internet can guarantee 100% protection. Please keep your account password strong and never share it with anyone.

10 Changes to the Privacy Policy

939 may update this Privacy Policy when needed. Changes may occur due to legal updates, the introduction of new services, or security improvements.

  • For significant changes, a notice will be sent via email or posted on the platform.
  • The date of any change will be noted at the top of the page as the "Last Updated" date.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
  • If you object to the changes, you may request to close your account.

If you need a previous version of the Privacy Policy, please contact our support team.

11 Contact Us

If you have any questions, complaints, or requests regarding our Privacy Policy, please contact us:

Privacy Contact
  • Email: [email protected]
  • Live Chat: available through the Support section of the platform
  • Response time: typically within 24–48 hours

Frequently Asked Questions (FAQ)

No, 939 never sells your personal data to third parties. Limited information may be shared only for payment processing or legal compliance purposes, and even then, our privacy agreements are strictly followed.

Yes, you can request deletion of your data. However, certain information — such as transaction records — may need to be retained for a specified period due to legal obligations. Contact our support team and we will walk you through the details.

939 never stores your full card number or mobile banking PIN. Only the information strictly needed to process a transaction is used, and it is always kept encrypted.

Absolutely. You can opt out of promotional communications at any time. Simply click the unsubscribe link at the bottom of any email, or contact our support team and we will take care of it promptly.

939 uses 256-bit SSL encryption, firewalls, and two-factor authentication, along with regular security audits. That said, keeping your password strong and not sharing it with anyone is equally important.

For any significant changes, a notice will be sent to your registered email and a notification will be displayed on the platform. The "Last Updated" date at the top of the page will always reflect the most recent revision.

Start playing safely on 939

Enjoy the best gaming experience with your data fully protected. 939's Privacy Policy lets you play with complete peace of mind.

SSL secured
256-bit Encryption
No Data Selling
Strictly Confidential
24/7 Support
Support in Bangla
Licensed
Regulated Platform
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